Martin Yale 5 Star Service Commitment

commited to your satisfaction

We commit to supporting every one of our customers, dealers and distribution partners. We promise that when you do business with Martin Yale, we will work hard to ensure your complete satisfaction in every contact, every interaction, every exchange.

Every individual at Martin Yale is dedicated to helping you. We promise to:

  • Meet your needs.
  • Support your efforts.
  • Treat you with fairness and kindness.

5 Star Service Commitment

Customer Service.

We will treat you kindly, whether by phone, in person or in writing, with a willingness to help you, quickly and effectively.

  • We will welcome you, and treat you with respect and kindness in all interactions.
  • We will be responsive to your needs and requests.
  • We will minimize your time waiting for responses, for attention or for something promised.
  • We will give you personal attention.

Order Handling.

Every order will be fulfilled quickly and accurately, every time.

  • Orders received by 12 PM ET  for truck shipments and 1 PM ET for ground shipments will ship that same day via the best method, including express delivery if needed.
  • We take care to ensure every order is accurate, packaged with care, and tested to ensure it arrives as expected, without damage.

Support.

We will provide you with the tools, assistance and information you need to be successful, before, during and after selling or purchasing Martin Yale equipment.

  • Technical support and trouble-shooting, whether in-field, online or by phone. Our phone team is available from 7 AM to 6:00 PM ET.
  • On-site product and sales training, demos and ride-alongs.

Product Quality and Performance.

We work hard to ensure our products are well-built and perform effectively over the long haul, or we will do what it takes to make it right.

  • We manufacture quality products that are engineered and built for durability and performance.
  • We stand behind our products, and our COUNT products include the industry’s best 3×3 Warranty.
  • If a problem does arise, we will work hard to resolve the issue and make it right, no excuses.

Integrity.

Martin Yale is focused on building long-term relationships based on honesty and fairness.

  • We will be honest always.
  • We partner with you for the long term.
  • We aim for fairness, ensuring that you get a level playing field.
  • We put your needs above our own.
  • We treat our employees with respect, to ensure they treat all customers that way, too.

Don’t just take our word for it.

Our customers consistently share that they value Martin Yale Industries as a long-term partner, as well as a manufacturer of quality print finishing equipment. Let them tell you why.

In the printing business, there’s always a problem that you have to figure out how to solve. As we move into the digital world, this has never been truer. We considered several options, but some were second-h... Read More

Todd Lejeune, Trosclair Print, Inc.

I’ve had COUNT machines in my copy store for over 10 years. I’ve never had to place one service call; these machines are really reliable and have saved me a ton of money over the years. Thanks for such ... Read More

Jeff Whiteman, Color Images

If your equipment shows to be on par with your company effort to support us, it should prove to be a no-brainer. You guys are all very responsive and easy to work with, which is very important to us as a dealer. Read More

Bryan Sachs, Precision Graphics Inc.

View all customer testimonials

Still Have Questions?

Do you have more questions about our products or want to find out where they can be purchased? Let us know by completing the form.