Martin Yale 5 Star Service Commitment

commited to your satisfaction

We commit to supporting every one of our customers, dealers and distribution partners. We promise that when you do business with Martin Yale, we will work hard to ensure your complete satisfaction in every contact, every interaction, every exchange.

Every individual at Martin Yale is dedicated to helping you. We promise to:

  • Meet your needs.
  • Support your efforts.
  • Treat you with fairness and kindness.

5 Star Service Commitment

Customer Service.

We will treat you kindly, whether by phone, in person or in writing, with a willingness to help you, quickly and effectively.

  • We will welcome you, and treat you with respect and kindness in all interactions.
  • We will be responsive to your needs and requests.
  • We will minimize your time waiting for responses, for attention or for something promised.
  • We will give you personal attention.

Order Handling.

Every order will be fulfilled quickly and accurately, every time.

  • Orders received by 2 PM ET will ship that same day via the best method, including express delivery if needed.
  • We take care to ensure every order is accurate, packaged with care, and tested to ensure it arrives as expected, without damage.


We will provide you with the tools, assistance and information you need to be successful, before, during and after selling or purchasing Martin Yale equipment.

  • Technical support and trouble-shooting, whether in-field, online or by phone. Our phone team is available from 8 AM to 7:30 PM ET.
  • On-site product and sales training, demos and ride-alongs.

Product Quality and Performance.

We work hard to ensure our products are well-built and perform effectively over the long haul, or we will do what it takes to make it right.

  • We manufacture quality products that are engineered and built for durability and performance.
  • We stand behind our products, and our COUNT products include the industry’s best 3×3 Warranty.
  • If a problem does arise, we will work hard to resolve the issue and make it right, no excuses.


Martin Yale is focused on building long-term relationships based on honesty and fairness.

  • We will be honest always.
  • We partner with you for the long term.
  • We aim for fairness, ensuring that you get a level playing field.
  • We put your needs above our own.
  • We treat our employees with respect, to ensure they treat all customers that way, too.

Don’t just take our word for it.

Our customers consistently share that they value Martin Yale Industries as a long-term partner, as well as a manufacturer of quality print finishing equipment. Let them tell you why.

We have been very impressed with the perforating, which is extremely accurate. We make pads for a couple of graphic designers who only leave a tiny gap between the print for us to perforate, which we can now do eas... Read More


We’ve changed over to the pneumatic heads and have been very happy with the improvement over the solenoid heads. Read More

Richard Jacobsen, Sir Speedy

Everything is great with the creaser, it is absolutely the best! I don’t know how we got along without it. Everyone who uses it just loves it because of the quality of the finished product and the ease of use... Read More

Craig N.

I want to let you know how much we appreciate having this machine on our floor and the fantastic job that it does for our business. We have been running our NumberJet PMVA non stop, six days a week since we purchas... Read More

Leslie Gough, Jr., Goffco Industries, Inc.

I want to let you know what a pleasure it was training with you on our new COUNT Machine and the appreciation we have for you all getting the machine here and installed in the short timeline needed. This machine ha... Read More

Steve Nichols, Nicols Graphics

View all customer testimonials

Help us improve our products
and customer service

We are always looking for ways to improve our product lines and services so they work best for you. We invite you to submit feedback on your experiences with Martin Yale as well as ideas for new products and enhancements.